Our Services
What Do We Do Best?
We offer a full array of consulting services to help you create lasting change which supports your organization’s objectives.
Some ask what our “sweet spot” is. . . .
Our clients say that it’s helping them apply intercultural processes and skills to their specific business or mission.
Clients often report that these processes and skills empower them in a surprisingly broad array of situations.
Depending on your organization’s needs, together we will craft an approach using one or more of these change management approaches:
Organization Assessment
– design and conduct research to assess organizational culture. Assessments become decision-making tools to develop and prioritize actions and to measure progress.
Strategy
– design and facilitate strategic planning, including planning inclusive talent management strategies for a diverse workforce.
Implementation
– partner closely with clients to help them implement their strategic plan, including responding to unanticipated resistance and unanticipated changes in the organization and the business environment.
Executive and Leadership Development
– design and facilitate comprehensive, integrated executive and leadership development systems. These may include seminars, briefings, workshops, coaching and other resources.
Professional Development and Talent Development
– design and deliver learning systems to increase cultural competence, both by respecting and tapping the power of differences, and connecting across similarities. Offerings emphasize each person’s responsibilities and opportunities in a diverse work environment and are customized according to level and responsibility. Train-the-trainer systems can often be created.
Board Development
– advise on strategies to develop the full potential of boards of directors. Design and facilitate education sessions, work sessions and retreats, as well as advise on recruitment and orientation.
Team Building
– design and conduct team-building processes that maximize the team’s effectiveness, including working across difference and distance.
Coaching
– assist executives and others in increasing effectiveness through a personal coaching relationship. Services range from informal coaching on strategy implementation to more formal arrangements where the client sets specific goals to work on over a series of meetings.
Diversity and Inclusion Councils and Advisory Boards
– advise on the formation of new groups and the refocusing of ongoing diversity councils and advisory boards.
Facilitation
– using group process techniques, assist groups such as teams or boards of directors to work more effectively. Especially useful for newly formed or merged groups, groups adding new members and groups reviewing or changing their strategy or mandate.
Professional Education Programs
– design and conduct programs for organizations that serve professionals from multiple companies, such as membership associations and universities.
Preparation for International Assignments
– design orientations to help international assignees succeed, including understanding a different business culture and managing transition shock.
Volunteer Management Training
– seminars and workshops on effectively recruiting, engaging and retaining a diverse group of volunteers, at both the direct service and leadership levels.
Writing
– writing services to develop case studies, articles, critical incidents*, etc. about intercultural topics.
(*Critical incidents are scenarios that capture the essence of an issue or dynamic, and are used to spark discussion and learning.)